My guess is that it’s actually doing the backup but just hasn’t gotten around to updating its screen. My PC is a very fast system so there’s no reason why it should take more than four hours. According to the last tech guy this is supposed to take a short while, like the 10 minutes or so suggested on the InfoCenter dialog. After running for more than four hours the InfoCenter still says it’s “preparing” my drive. So, that’s what we did.Īfter doing that, Carbonite’s InfoCenter showed it getting back to work on my Mirror Image backups. Obviously, that would wipe out my previous backup snapshots but there seemed to be no other way. After poking around my system some more the latest guy decided that the only way to get things working was to reformat my backup drive. Still, CHKDSK /f didn’t solve the problem so I got back on the phone with Carbonite tech support. This time the operation completed in a couple of hours without consuming all of my system’s memory. So, I canceled that operation and reran CHKDSK from the command line. Meanwhile, it was using 28 of my system’s 32 GB of memory and performance had become very bad, so bad that I was unable to continue working. After running for several hours it was only 20% complete. However, the software version he used was run from the Windows GUI and it ran into problems. Unable to find a problem he started CHKDSK, a disk checking tool. The next guy probed more deeply via a remote connection, looking at my Windows event log and Windows Adminstrative Tools among other things. So, he escalated the ticket to tier 2 support. The dedicated backup drive seemed to be alive and well and populated with the same data as before my crash. The first tech support person I spoke with was unable to determine why no snapshots were shown. They replied, saying that I should call for support on this issue which I then did. ![]() ![]() I didn’t find any sign of updates so I submitted a help request on the Carbonite website. Not finding anything, I tried snooping around the backup disk with Windows Explorer. After consulting the online help I determined that there was just a blank area where that list was supposed to be. However, when I examined the InfoCenter control panel I couldn’t find the list of backup snapshots. I was delighted that I was able to restore my system with Mirror Image so a couple of days later I checked Carbonite’s InfoCenter to make sure it was continuing to update my system image. However, since getting back up and running I’ve had some more experiences with Carbonite, some good and some bad. I wrote about that experience previously in my post Recovering from a Crashed SSD. I recently suffered the loss of my Windows system SSD but was able to restore it successfully using Carbonite’s Mirror Image Backup.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |